Privacy Policy | Flipmax

Flipmax LLC, a Virginia limited liability company ("Flipmax," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flipmax.com (the "Site") or use our services. Please read this Privacy Policy carefully. By using the Site or our services, you consent to the practices described in this policy.

Information We Collect

Personal Information That You Provide

We may collect personal information that you voluntarily provide to us when you:

Submit a loan application or inquiry through the Site
Create an account or register for our services
Contact us via email, phone, or our contact form
Subscribe to our newsletter or marketing communications
Participate in our referral program

This information may include:

Name, email address, phone number, and mailing address
Date of birth and Social Security number (for loan applications)
Financial information, including income, assets, credit history, and bank account information
Property information, including addresses, values, and renovation details
Business entity information, including company name, EIN, and organizational documents
Real estate investment experience and portfolio details
Any other information you choose to provide

Personal Information Collected Automatically

When you visit the Site, we may automatically collect certain information, including:

IP address, browser type, and operating system
Device identifiers and mobile device information
Pages viewed, links clicked, and time spent on the Site
Referring URL and search terms used to find our Site
Geographic location (based on IP address)
Cookies, web beacons, pixel tags, and similar tracking technologies

Our Use of Your Personal Information

Provide Services

We use your information to:

Process and evaluate loan applications
Manage your account and provide customer support
Facilitate loan closings, payments, and servicing
Communicate with you about your loan, account, or our services
Verify your identity and prevent fraud

Operate Our Site and Improve Services

We use your information to:

Maintain, improve, and optimize the Site and our services
Develop new features and products
Analyze user behavior and trends
Debug and fix errors
Conduct research and analytics

Advertising and Marketing

We use your information to:

Send you promotional communications about our products and services (with your consent where required)
Personalize your experience on the Site
Deliver targeted advertising through third-party platforms
Measure the effectiveness of our marketing campaigns

You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any email or contacting us at [email protected].

Legal and Security

We use your information to:

Comply with applicable laws, regulations, and legal processes
Respond to law enforcement requests and legal obligations
Protect the rights, property, and safety of Flipmax, our users, and the public
Prevent fraud, money laundering, and other illegal activities
Enforce our Terms of Use and other agreements

Our Disclosure of Your Personal Information

Flipmax does not sell your personal information. We may share your information in the following circumstances:

Related Companies

We may share your information with our affiliates and subsidiaries for the purposes described in this Privacy Policy.

Agents, Consultants, and Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, including but not limited to: mailing and communications, database management, payment processing, property appraisals and inspections, title and escrow services, credit reporting, legal services, and data analytics. These third parties are obligated to use your information only as directed by Flipmax and in a manner consistent with this Privacy Policy.

Capital Partners and Investors

We may share loan-related information with capital partners, investors, and other financial institutions involved in the funding, sale, or securitization of loans. This information is shared only as necessary to facilitate the origination, sale, or servicing of your loan.

Business Transfers

If Flipmax is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to: (a) comply with applicable laws, regulations, or legal processes; (b) enforce our Terms of Use or other agreements; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or safety of Flipmax, our users, or the public.

Children and Minors

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information. If you believe that a child under 13 has provided us with personal information, please contact us at [email protected].

Cookie Policy

Types of Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activity on the Site. These technologies include:

Functional cookies: Enable core Site functionality and remember your preferences
Analytics cookies: Help us understand how visitors interact with the Site
Advertising cookies: Deliver relevant ads and measure campaign effectiveness
Security cookies: Authenticate users and prevent fraud

Third-Party Analytics and Advertising

We use the following third-party services that may collect information about your activity:

Google Analytics - website analytics and audience measurement
Meta (Facebook) Pixel - ad targeting and conversion tracking
LinkedIn Insight Tag - professional audience targeting and analytics
TikTok Pixel - ad targeting and conversion tracking

You may opt out of interest-based advertising by visiting the Digital Advertising Alliance or the Network Advertising Initiative opt-out pages.

Limiting Tracking

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of the Site. We do not currently respond to "Do Not Track" browser signals.

Session Replay

We may use third-party session replay tools to record and analyze user interactions on the Site, including mouse movements, clicks, scrolling behavior, and form interactions. This helps us identify usability issues and improve the user experience. Sensitive information such as passwords and financial data is masked or excluded from session recordings.

Cellular Phone Policy

By providing your mobile phone number, you consent to receive calls and text messages from Flipmax regarding your account, loan application, and our products and services. You may revoke this consent at any time by contacting us at [email protected] or by replying STOP to any text message. Standard message and data rates may apply.

Text Messaging Policy

When you opt in to our text messaging program, we may collect your name, email address, phone number, and other information you provide. Text messages may be used for loan status updates, payment reminders, identity verification, and promotional offers. We do not share your phone number or text messaging consent with third parties for their marketing purposes. You may opt out at any time by replying STOP.

Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications constitutes your acknowledgment of the modified Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to update your personal information, please contact us:

Flipmax LLC
10410 Kensington Pkwy, Suite 224
Kensington, MD 20895
Email: [email protected]
Phone: (833) FLIPMAX